Refund policy

Refund Policy

At Hidden Apple, we take pride in offering high-quality clothing products. As our products are not returnable, please review our refund policy carefully before purchasing.

1. Returns & Exchanges

Due to the nature of our products, all T-shirts at Hidden Apple are made to order and produced specifically for each customer. Therefore, we do not offer refunds or cancellations once an order has been confirmed.

However, in case you receive the wrong product, we may consider an exchange, subject to verification and approval by our team.

In case of a size-related issue, we can provide an exchange for the product. A ₹200 exchange/logistics charge will be applicable, which will be borne by the customer.

Please make sure to carefully check the size chart, product details, descriptions, and images before placing your order to ensure you select the correct size and product.

If you receive an incorrect product or face a genuine size-related issue, please contact our support team with your order details. Our team will review and verify the issue and, if approved, arrange the exchange accordingly.

2. Refund Eligibility

We offer refunds in the following cases:

Damaged or Defective Products:
If you receive a damaged or defective item, please contact us within 5 days of receiving your order via email with clear photos of the product and packaging.

3. Refund Process

To request a refund, please follow these steps:

  • Email us at hiddenapple@gmail.com  with your order number and a description of the issue.

  • Attach clear photos showing any defects or damage.

  • Our team will review your request within 3 business days and respond with the next steps.

4. Refund Method

If approved, refunds will be credited to the original payment method within 7 business days. Processing times may vary based on your payment provider.

 

 

Exchange & Return Policy

All sales are final — we do not offer refunds. We're happy to help you exchange your product for a different size or item, subject to the terms below.

Exchange Eligibility

  • Exchange requests must be raised within 3 days of delivery.
  • The product must be unused, unwashed, and in its original condition.
  • Products purchased during clearance/sale or marked "final sale" are not eligible for exchange.

We do not cover return shipping costs.